This Privacy Statement (“Privacy Statement”) describes the information that ConsumerCrafts, LLC (“ConsumerCrafts”) collects about you; how we use and protect this information; and the choices you can make about how we use this information.
This Privacy Statement applies to information, including personal information, collected about you by ConsumerCrafts. Personal information is information that could reasonably allow you or your household to be identified. Some ConsumerCrafts sites may contain links to non-ConsumerCrafts sites. We are not responsible for the privacy policies of those sites. We recommend you review the privacy policies of each site you visit.
We may collect information about you from a variety of sources, including information we collect from you directly; information we collect about you when you visit our sites, use our services, make purchases, or view our online advertisements; and information we collect about you from other sources. We collect personal information about our users over time and across different websites when you use this website or service. Third party service providers may also collect personal information this way.
We collect information directly or indirectly through your use of the website, register with our site, participate in our offers and programs, purchase products from our site or in stores, call Customer Care, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:
Do Not Track (DNT) is a privacy preference that users can set in certain web browsers. When a user turns on DNT, the browser may send a signal or other message to web services requesting that they “do not track” the user. At this time, we do not change our practices in response to Do Not Track browser settings. For information about do not track, visit www.allaboutdnt.org.
To provide offers, products and services. We use the information we collect to provide the products and services you request, to tell you about other products and services offered by ConsumerCrafts, and to manage our sites and services.
The following are ways we may use the information we collect about you:
We give you choices about how we communicate with you.
Electronic and Mobile Communications. We only send you promotional email messages if you provide us with your contact information and opt in to receive the messages. You can stop receiving promotional email messages from ConsumerCrafts by following the instructions provided in any such message you receive.
Access. You can view, correct or update the personal contact information you provide us by navigating to “My ConsumerCrafts” and logging in with your username and password.
Our Site provides you the opportunity to opt-in and to opt-out of receiving communications from ConsumerCrafts. To have your information removed from the ConsumerCrafts database, please contact us with your request online, by email or by phone as follows:
Online. Visit the “Contact Us” form on our website, and submit the completed form.
By email. Send an email to email@example.com from your email address of record with a subject line of UNSUBSCRIBE.
Click “Unsubscribe.” Each email we send you contains an “UNSUBSCRIBE” link at the bottom of the email. Open your email, click “UNSUBSCRIBE”, and follow the instructions on the screen to change your communication preferences.
By phone. Call 1-888-55-CRAFT and ask to be removed from future mailings.
PLEASE NOTE: If you choose to stop receiving promotional messages from us, we will honor your request. However, we will continue to send you service related communications with respect to transactions and we may need to keep the transaction information we have collected about you for record keeping, to the extent permitted by law.
We may use tracking tools to serve you with interest-based advertising and to better understand your behaviors and browsing activities. We permit third parties to gather information through our websites, including for behavioral advertising purposes. You can opt out of online behavioral advertising by going to www.aboutads.info/choices.
Web Beacons. Web beacons are small bits of code embedded in web pages or in emails. We use web beacons to deliver or communicate with cookies, to count users who have visited a web page, and to understand usage patterns. We also include web beacons in e-mails to learn if messages have been opened, acted on, or forwarded.
Other Technologies. Examples of other technologies we may use to provide better service to you include:
Third-party service providers. We rely on third-party service providers to perform a variety of services on our behalf. In so doing, we may need to share your personal information with them. Please note that we provide our service providers with only the personal information they need to perform their services and we require that they protect this information and not use it for any other purpose.
For example, we may rely on a service provider to:
In addition, we may also rely on a service provider to:
We provide these companies with the personal information they need to provide these services on our behalf. We require these companies to protect this personal information and to not use the information for any other purpose.
Other situations. We may disclose your personal information
Aggregated, deidentified and non-personal information. We may share aggregated information that cannot identify you for general business analysis. For example, we may disclose the number of visitors to ConsumerCrafts sites or services.
We use technical, administrative, and procedural measures in an attempt to safeguard your personal and other information from unauthorized access or use. No such measure is ever 100% effective and we do not guarantee that your personal and other information will be secure from theft, loss, or unauthorized access or use, and we make no representation as to the reasonableness, efficacy, or appropriateness of the measures we use to safeguard such information. Users are responsible for maintaining the secrecy of their own passwords. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us by contacting us at 1-888-55-CRAFT.
Please note that email may not be encrypted and cannot be considered a secure means of transmitting credit card numbers. ConsumerCrafts will never ask you to submit your credit card information via email.
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to participate in and monitor their online activity.
We do not knowingly collect personal information from children under 13 online.
If you have questions or concerns regarding your privacy, please contact ConsumerCrafts directly.
Contact Us by Mail:
Attn: Customer Service
21160 Drake Road
Strongsville, OH 44149
Contact Us by Phone:
Monday – Friday : 9 AM to 5 PM EST
We will post changes to this Privacy Statement and update the effective date when this Privacy Statement is updated. The changes will take effect as soon as posted. We encourage you to periodically review this page for the latest information on our privacy practices.
Under California Civil Code Section 1798.83, also known as Senate Bill 27, if you are a California resident and ConsumerCrafts has an established business relationship with you, you have the right to request information from ConsumerCrafts, free of charge, regarding the manner in which ConsumerCrafts shares certain categories of your personal information with third parties (whether collected online or offline), for the third parties' direct marketing purposes. California law provides that you have the right to submit a request to ConsumerCrafts at its designated address and receive the following information: 1. The categories of information ConsumerCrafts disclosed to third parties for the third parties' direct marketing purposes during the preceding calendar year; 2. The names and addresses of third parties that received such information; and 3. If the nature of a third party's business cannot be reasonably determined from the third party's name, examples of the products or services marketed, subject to certain exceptions. You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually.
For purposes of this paragraph, “ConsumerCrafts” means ConsumerCrafts stores and the site. “Third Party” means a business that is outside the ConsumerCrafts family, and affiliates of ConsumerCrafts Stores, Inc.
This same California law permits ConsumerCrafts to provide you, in response to your written request, with a cost-free means to choose not to have your information shared rather than providing the above described information. ConsumerCrafts designated email address for such requests is firstname.lastname@example.org. You may also request this information by writing to: Customer Service, ConsumerCrafts Stores, LLC,21160 Drake Rd, Strongsville, OH 44149. Additionally, you may request that ConsumerCrafts not share your personal information with third parties for their direct marketing use by following the How to Opt-In and Opt-Out procedures outlined above.
You have the right to request, twice a year and free of charge, information that ConsumerCrafts collects, uses, discloses and sells by following the instructions under “How to Make a Request” below.
You may delete your personal information collected or maintained by ConsumerCrafts by following the instructions under “How to Make a Request” below. We cannot keep a record of individuals whose personal information we have deleted so you may be contacted again by us, should we come into possession of your personal information at a later date.
If you decide to delete your personal information, you may lose out on coupons and other targeted incentives that may save you money. In order to keep these incentives, ConsumerCrafts must have access to your Identifiers and Commercial Information listed below. You can opt-in to these incentives by joining our loyalty program; however, if you request to have your personal information deleted via the methods listed below, you will no longer have access to these incentives.
If you exercise your rights under the CCPA, ConsumerCrafts will not discriminate against you.
How to Make a Request
To make such a request, please submit your request via this web form. You also may contact us via our customer care line at 1-888-55-CRAFT. Once the webform is submitted you will receive an email to the email address you have mentioned in the webform that you have to confirm your submission. You will have seven days to take this action, once confirmed ConsumerCrafts will take action on your request for information or request for delete in 45 days. If more time is needed to respond, ConsumerCrafts will notify you. You may use an authorized agent to make a request on your behalf.
ConsumerCrafts has collected, will collect and has disclosed the personal information in the last 12 months described in the categories below:
Vermont law places additional limits on sharing information about Vermont residents. As long as a user remains a resident of Vermont, we will not share information we collect about Vermont residents to companies outside of ConsumerCrafts or to ConsumerCrafts affiliates, except:
We are committed to world-class service for all of our guests. In compliance with the Americans With Disabilities Act As Amended and other state, local and provincial laws, we provide effective communication with our hearing-impaired customers and assistance for customers with any special need. Please let us know how we can accommodate you!